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My Order
Find answers about tracking, shipping, and managing your Blueland orders!
Can I customize a kit or refill pack?
Our Kits and Refill Packs come as pre-set combinations and can’t be customized at checkout. This helps us keep things simple and sustainable while offering the best value!. Looking for flexibility? You can:. Mix and match individual refills in your c
How much is shipping?
Shipping to the US;. Shipping is free on orders over $50 within the US. For any order less than $50, our shipping is:. - $1.99 for all subscription refill orders under $50. - $4.99 for all other orders. Shipping to Canada;. - $14.00* CAN. Shipping to
Where do you ship/Do you ship Internationally?
Blueland currently ships to the following countries;. - United States** (Including Puerto Rico). - Canada (please note Canadian orders are in USD). - United Kingdom. - Australia. - New Zealand. - *Please note, Blueland does not offer shipping to Hawa
Where can I find my processing or past orders?
You can view all of your orders — both in-progress and past — right from your account!. Go to the Account page and log in with your email. Click on Orders to see your full order history. From here, you can check the status of current orders and revis
Do you offer expedited shipping?
Yes, we do! We offer expedited shipping within the United States, for a fee of $20.
What is your return policy?
We want you to love your Blueland products! But if something isn't quite right, we've got you covered. Free returns are available for all U.S. orders within 100 days of the shipment date!. To get started, head to our Returns Portal and follow the pro
Can I exchange my order/products?
We don't offer direct exchanges, but you can easily process a return for store credit within 100 days of purchase. Here's how:. 💡 Prefer a refund instead? You can also choose to have your return credited back to your original payment method.
How do I return an international order?
At the moment, we only offer returns, exchanges, and replacements for domestic orders and cannot accommodate international orders (orders to Canada, New Zealand, Australia or the UK). If for any reason you are unhappy with your Blueland products, sen
When will I see my refund?
Once we’ve processed your return request, your refund should appear on your original payment method within 5-7 days. Thanks so much for your patience!
What methods of payment do you accept?
You can pay for your Blueland order using:. All major credit cards (Visa, Mastercard, American Express). PayPal. Apple Pay. Afterpay (U.S. customers only). 💡 We don't currently accept prepaid gift cards or checks!
When can I expect my order?
We typically ship within 2–3 business days of receiving your order. During high-demand periods (like holidays), processing and delivery may take a little longer — but we'll always keep you updated via email!. For U.S. orders: Once shipped, delivery t
How can I get a replacement for a broken or damaged product?
We’ll send you a replacement at no extra cost!. Email us at [email protected]. Include your order number and a photo of the damaged product, if possible. Our team will confirm your replacement and ship it out to you!