I'm a current autoship subscriber ✨

How do I access my autoship settings?

It's easy to access your autoship settings!. 💡 Need help? Reach out to us anytime at [email protected] and our team will be happy to assist.

How do I make changes to my autoship?

To make any changes to your autoship subscriptions, log into your account on our website and select ‘Autoship’. You can then:. 1. Add a product - The autoship page will present items that you can add as one time or recurring. Note: Limited Time or S

I don’t need this item this month; how do I skip?

While we’ve removed the individual ‘Delay’ and ‘Reschedule’ options to keep your autoship subscriptions shipping together (= less waste and shipping emissions!), you can skip your full upcoming order, until your next scheduled shipment. For shorter d

How can I reschedule individual autoship items?

Too much product? While you can’t delay or reschedule individual products anymore, you can skip individual products for 3 or 6 months, until your next shipment. If you’d like a delay shorter than 3 months, skip all other autoship items and adjust the

Why did my upcoming orders ship together?

To reduce our environmental impact, we’ve consolidated any new autoship subscriptions with your existing ones —meaning they will ship out together if they’re within 45 days of one another, on the earlier date. This means less packaging, fewer transit

How do I update my billing address, shipping address, or credit card information for my future autoship orders?

You can update your addresses and payment details right in your account! Log into your account and go to the Autoship tab. Once you're in the Autoship Portal, look for Address & payment details on the right side of the page. From there, you can updat

Can I change the frequency of my autoship orders?

Yes! You can adjust your autoship schedule anytime, for each product in your subscription. Here's how:. 💡 Tip: Frequency changes are limited to 3 or 6-month intervals to support our efforts to reduce shipping emissions, but you can always reschedule

What do I do if I need more Blueland products before my next refill order?

Need only one product now? Simply skip the products you don’t need at the moment and use the Order Now feature!. You can also up the quantity for any of your subscription items. Just click 'Manage' and change the quantity to your desired amount!

How do I extend the time in-between deliveries?

If you’d like to adjust your delivery schedule, simply head to the 'Manage Autoship' tab and click 'Manage' under the item(s) you wish to edit. From there, select your preferred delivery frequency and hit 'Save changes.'

Will I be charged for canceling my Blueland autoship subscription?

Nope; you can cancel your autoship subscription free of charge! Refill orders are processed on the day of the month that you began your autoship subscription. To cancel your autoship, those changes need to be made by 12 PM EST the day before the orde

How can I manage my autoship deliveries if I only want one item now?

While you can't reschedule individual products anymore, you can simply skip the products you don’t need at the moment and use the Order Now feature!

Can I apply a gift card to my next payment for my upcoming refill order on my Blueland autoship?

At this time you cannot apply a gift card to your autoship refill purchases; we hope to offer more options in the future!

When do my account credits expire?

Autoship subscription credits will be active in your account for 1 year after they are issued, as long as at least one subscription is active. Once all subscriptions are inactive, you'll have 7 days to reactivate your cancelled subscription or create

I have more questions about autoship!

Can’t find what you’re looking for? Shoot us a note at [email protected] and we’ll get back to you ASAP!

Can I edit my autoship order once its been placed?

We may be able to make changes for a short window after your order is placed. Once your order starts moving through our fulfillment center, we can’t remove, add, or swap products. If you need to make a change, we’ll see what we can do!. Here’s how:.

How do I delete my autoship account?

Sorry to see you go! If you’d like to cancel your autoship subscription, here’s how:. By canceling, you’ll stop all future refill orders for that product. Please note: if you have multiple items in your autoship portal, you’ll need to cancel each one

How can I update the password on my autoship account?

Forgot your password? No worries — you can reset it in just a few steps:. 💡 If you don’t see the reset email within a few minutes, check your spam or promotions folder.