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We make accessing your subscriptions easy! You can log in to your account by clicking “Log In” on the mobile menu or “Account” in the top right on a computer. If you don’t have an account, you can create an account and password using that same email
To make any changes to your subscription, log into your account on our website and select ‘My Subscriptions’. You can then:. 1. Add a product - The Subscription page will present items that you can add as one time or subscription. Note: Limited Time
While we’ve removed the individual ‘Delay’ and ‘Reschedule’ options to keep your subscriptions shipping together (= less waste and shipping emissions!), you can skip your full upcoming order, until your next scheduled shipment. For shorter delays, sk
Too much product? While you can’t delay or reschedule individual products anymore, you can skip individual products for 3 or 6 months, until your next shipment. If you’d like a delay shorter than 3 months, skip all other subscriptions and adjust the
To reduce our environmental impact, we’ve consolidated any new subscriptions with your existing ones —meaning they will ship out together if they’re within 45 days of one another, on the earlier date. This means less packaging, fewer transit emission
To update your addresses or payment information, log into your account, and select “Subscriptions”. Once you are in the Subscription Portal, on the right side of the page select “Address & payment details” you will be able to update your shipping, a
Yes! We offer shipping every 3 or 6 months to give you more flexibility. If you’d like to adjust your delivery schedule, simply head to the 'Manage subscriptions' tab and click 'Manage this subscription' under the item(s) you wish to edit. From there
Need only one product now? Simply skip the products you don’t need at the moment and use the Order Now feature!. You can also up the quantity for any of your subscription items. Just click “Manage this Subscription” and change the quantity to your de
If you’d like to adjust your delivery schedule, simply head to the 'Manage subscriptions' tab and click 'Manage this subscription' under the item(s) you wish to edit. From there, select your preferred delivery frequency and hit 'Save changes.'
Nope; you can cancel your subscription free of charge! Refill orders are processed on the day of the month that you began your subscription. To cancel your subscription, those changes need to be made by 12 PM EST the day before the order is processed
While you can't reschedule individual products anymore, you can simply skip the products you don’t need at the moment and use the Order Now feature!
At this time you cannot apply a gift card to your subscription refill purchases; we hope to offer more options in the future!
Can’t find what you’re looking for? Shoot us a note at [email protected] and we’ll get back to you ASAP!